A comprehensive range of reports, graphs and statistics
A user friendly interface
Automatic and on-demand analysis of calls
Cost Itemised Preview
Cost Summary Preview
Exportable reports
Traffic Analysis
Updatable carrier call charges
CABS
With a real-time view of all queue-based inbound, outbound and internal calls, the Real-Time area of CABS Contact lets managers track a variety of important contact center indicators, including agents available, longest call waiting, calls answered and average talk time.
FEATURES 
